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RETURNS

ou entitled to return the purchased product within 14 days of receipt of shipment. You do not even have to give a reason of the return, however we will be happy to receive this kind of feedback.

In order to start the return process contact us at reklamacje@mumla.pl.
Please remember to specify the bank account number to which the refund is to be done.
The items you wish to return must be in the same state as when you have received it. Also we would appreciate if it was in a original packaging. Include the original or a copy of the receipt (or invoice) and send the goods to:

HL Design Sp. o.o.
ul. Nowolipki 15
00-151 Warsaw, marked “Return”

REMEMBER:

  • contact us at reklamacje@mumla.pl to start the return process,
  • do not forget to include the original or a copy of proof of purchase (receipt or invoice),
  • refunds will be realized within approx. 10 working days from the date of acceptance of the return,
  • cost of returning goods to us will not be refunded,
  • the goods cannot be sent COD or without distribution,
  • refunds are realized: to a bank account as per number specified in the email sent to reklamacje@mumla.pl (for orders placed with payment on delivery option) or automatically on the account / card number used to realize the payment (for orders with payment on-line option),
  • for security reasons & delivery duration times we recommend using courier services to return the goods,
  • upon return, you are responsible for wrapping the goods securely; You hold the risk of the goods as of delivery;

 

 

CLAIMS

Your rights in regard to all the products bought in our store are covered for lack of conformity for a period of 2 years from the date of purchase in accordance with the Act of 27 July 2002 regarding special conditions of consumer sales and amending the Civil Code (OJ 2002 r. No. 141, as amended. d.).

To start a complaint procedure, contact us at reklamacje@mumla.pl.
Send the product in question together with the description to the following address:

HL Design Sp. o.o.
ul. Nowolipki 15
00-151 Warsaw, with a note “Complaint”

All claims are considered within maximum 14 days of receipt of the product in question. In the case of a justified complaint, the damaged product will be repaired or replaced by another (full value), and if this is not possible (eg. due to product discontinuation) you will receive a refund equivalent to the price of the product.

REMEMBER:

  • you are sending the product at your own expense and risk -select a secure way of delivery, eg. use courier services